Refund Policy

REFUND POLICY - Excl. Chandeliers & Curtains

For information about Chandeliers & Curtains please contact us through Facebook or Email.

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. Some restrictions and exceptions apply.
Restrictions and exceptions resulting from Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:
Special or Wholesale orders.

Exchange
We can offer to exchange products for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required to obtain an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item. Exchanges are not available on products listed under the Restrictions and Exceptions list above, except where the product is deemed faulty.


Where a product is faulty or damaged due to a manufacturing fault we will either: (i) replace the product; or (ii) assess and repair the product under the manufacturer’s warranty; (iii) give you a full refund.
For a faster result and within 14 days, You can courier the item/s back to us, please note that this is at your cost. If you wish to proceed with this option please contact us and we will provide the information required to send it back to us.


How to Return a Product
You will need your Order Confirmation Email available as this is needed as proof of purchase. Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase. If you would like to return a product send an email to lotussprestige@gmail.com to arrange this. Make sure you have your order details handy.
Refunds
We apologies if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us lotussprestige@gmail.com to arrange this. Make sure you have your order details handy.


Wrong Product Delivered
If you have ordered something online and received the wrong product, we apologies and you are more than welcome to an exchange or refund. Please contact us on us lotussprestige@gmail.com to arrange this.
Faulty Products
If the faulty product is still under warranty we may assess and repair the product at our expense. There may be an assessment fee on electrical items . This assessment fee will be returned to you if the product has a manufacturing fault and is repaired under the manufacturer’s warranty. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is found to have a manufacturers fault.


Simply contact us on us lotussprestige@gmail.com to enquire about returning the product for assessment.

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Damaged Product
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as courier will need to inspect it. Please contact us on us lotussprestige@gmail.com and we will organise the return of the product and packaging for inspection and will endeavor to send you a replacement as soon as possible.
Backorders
If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.

Shipping
To return your product, email notification with instruction will be sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.